Return Policy

We maintain a very high quality assurance level at MJ Luxe Hair. All our hair is prepared and packed professionally. To ensure that you receive the best quality product possible, everything goes through a rigorous process. Before shipping, all hair orders are thoroughly checked. Making sure you are completely satisfied is our primary focus. All sales are final due to the nature of our products.
Exchanges Requests must be submitted within 3 calendar days of the date your package is received. Any request for an exchange will not be honored after 3 calendar days. We will not accept any merchandise (brushed, combed, picked, cut, removed from the weft or processed) that has been used or altered in any way. You can not return human hair products that have been used in accordance with federal law. This includes removing the bundle's hair. As regards hair returns, hygiene concerns and federal law, we adhere to these strict policies. Please return the item as a necessary health precaution in the original and resalable condition. Note that the hair is removed, colored or rinsed, lifted, cut
Shipping Delays It is always recommended not to wait until the last minute to place your order for your convenience. If you have a deadline, appointment for hair or other commitment, it is always wise to order far enough in advance to allow unforeseen delays. When placing your order on the basis of the information we receive from our shipping partner UPS, we will give you a delivery estimate. Because of increased weather, holidays, natural disasters, or carrier delays, we are not responsible for late shipments. Please note that holidays do not count as a business day and when calculating shipping times should be considered. We entrust UPS with the timely delivery of your package. If we delay your package
Apart from your personal information, any communication or material you send to MJ Luxe Hair, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the MJ Luxe Hair site may be used by MJ Luxe Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to MJ Luxe Hair you irrevocably transfer and assign to MJ Luxe Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. MJ Luxe Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the MJ Luxe Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.