Terms and Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense. Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Shipping Terms
• All shipments require a signed signature upon delivery. Packages cannot be left at doorsteps or mailboxes.
• UPS Express mail Delivery – $15
• UPS regular mail 2-3 days Delivery – free
International Orders
• UPS – $20 Delivery takes 5-7 business days.
• UPS Express -$35 Delivery takes 4-5 business days
Order Processing
Our business hours are Monday through Friday from 8:00 am to 6pm PT. All orders received before 4:45pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Return Policy We maintain a very high quality assurance level at MJ Luxe Hair. All our hair is prepared and packed professionally. To ensure that you receive the best quality product possible, everything goes through a rigorous process. Before shipping, all hair orders are thoroughly checked. Making sure you are completely satisfied is our primary focus. All sales are final due to the nature of our products.